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Olean General Hospital

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BRMC, OGH present Star Awards

Posted on: 03/25/2021

Nicole Henderson, mental health technician, received Bradford Regional Medical Center’s February Star Award.

“Patients and staff comment on a regular basis how nice it is to work with Nicole. She is like a breath of fresh air. She comes in, does her job and always has a smile on her face. Nicole is always open to constructive criticism or learning new ways to handle difficult situations. Nicole exhibits the ability to be adaptable to wherever she works or whatever population she works with. Nicole is a positive role model to new employees and is willing to step up and take on additional work if asked wherever she is needed. Nicole is genuinely a wonderful addition to our team and I am proud to have her working with us,” said Jackie Shine-Dixon, director, behavioral health.

Rebecca Milne, rehab aide, received Olean General Hospital’s February Star Award.

“Since the start of the pandemic, Becky has been going above and beyond. She always offers to help nurses’ aides on the second and third floors. Becky always takes ownership for her work and consistently arrives to work early to make sure the daily therapy schedule is prepared prior to therapist arrivals to support the team’s efficiency. She absolutely loves working with all patients and keeps conversations positive and supportive to help them all feel better. I hear some patients say that ‘she helped me feel human and happier.’ Becky is always eager to learn new things or teach others. She is always one person that will help no matter what,” according to her nomination.

The Star Award is presented monthly to an employee who demonstrates outstanding performance and inspires the same in others. Employees are nominated for exceptional customer satisfaction, continuous performance improvement, teamwork, communication, ownership/accountability and excellence.

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