If you will be visiting Olean General Hospital for radiology procedures, cardiopulmonary tests, outpatient lab or rehab services, or Pregnancy-related tests and prcedures, fill out our online pre-registration form. Submitting this form ahead of time will ensure your paperwork is waiting at the outpatient desk and you can bypass registration and go right to the receptionist at the area you will be receiving treatment. Note: Preregistrations must be received at least 24 hours before your intended visit to ensure all paperwork is available for your arrival.

Click here to access
the Pre-Registration Form

To locate a specific physician's contact information, enter one of the criteria below.

Physician's last name:
Physician Specialty: Select Specialty... Allergy/ImmunologyAnesthesiologyCardiologyColon/Rectal SurgeryDentistryDermatologyEmergency MedicineEndocrinologyFamily PracticeGastroenterologyGynecologyHospitalistInternal MedicineNephrologyNeurologyNeurosurgeryObstetrics/GynecologyOncologyOphthalmologyOrthopedic SurgeryOtololaryngology (ENT)PathologyPathology/Anatomic and Clinical PathologyPediatricsPhysiatryPodiatric SurgeryPsychiatryPulmonologyRadiation TherapyRadiologyRheumatologySleep Lab/Internal MedicineSurgery (General)Thoracic SurgeryUrologyVascular/General SurgeryWound Clinic
OR City of practice:

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Patient Billing FAQ Sometimes billing and insurance information can be confusing. Click on the one of the questions below to find out more information. As always, if you have questions about your bill that can't be answered here, call our billing department at 716-375-7336.

→ What do these terms mean?
→ Why do I receive more than one bill for my visit to the hospital?
→ Why did I receive a bill from the hospital when I was never there?
→ Why do I have to show my insurance cards every time I come to the hospital?
→ Do I have Medicare or a Medicare HMO?
→ What can we do to help?

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Patient Complaints

Patients: How to Report A Concern
→ How to Report A Concern To The Joint Commission (PDF-12k)

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Patient Forms Below are several forms that may be helpful to you as a patient at Olean General Hospital. The forms are provided in PDF format, and you will need the free Adobe Acrobat Reader to view them. If you have any questions about these forms, we invite you to call our Patient Representative at (716) 375-6348.

Advanced Directive
An advance directive tells your doctor what kind of care you would like to have if you become unable to make medical decisions (if you are in a coma, for example). If you are admitted to Olean General Hospital, our staff will probably talk to you about advance directives. A good advance directive describes the kind of treatment you would want depending on how sick you are. For example, the directives would describe what kind of care you want if you have an illness that you are unlikely to recover from, or if you are permanently unconscious. Advance directives usually tell your doctor that you don't want certain kinds of treatment. The Advanced Directive form below is one we use here at Olean General Hospital. You are invited to click on the link to open the PDF file, print it, fill it out, and bring it in to the hospital. If you have questions about how to fill it out, contact our Patient Representative at (716) 375-6348.
→ Health Care Proxy (PDF-33k)

MOLST - Medical Orders for Life Sustaining Treatment Honoring patient preferences is a critical element in providing quality end-of-life care. To enable physicians and other health care providers to discuss and convey a patient's wishes regarding cardiopulmonary resuscitation (CPR) and life-sustaining treatment, the New York State Department of Health has approved a physician order form, the Medical Orders for Life Sustaining Treatment (MOLST), that can be used statewide by health care providers and facilities as the legal equivalent of an inpatient Do Not Resuscitate (DNR) form. Copies of the MOLST form and the supplemental documentation forms for adults who lack capacity or meet "exceptional circumstances" and minors are available by using the order form available from the MOLST page on Excellus BlueCross BlueShield's Web site https://www.excellusbcbs.com or by calling the Olean General Hospital Quality Assurance phone number 375-7469

Health Care Proxy
According to the NYS Department of Health, the Health Care Proxy form gives the person you choose as your agent the authority to make all health care decisions for you, including the decision to remove or provide life-sustaining treatment, unless you say otherwise in this form. "Health care" means any treatment, service or procedure to diagnose or treat your physical or mental condition. We invite you to view the following PDF that contains information about the Health Care Proxy. This link from the Department of Health also contains detailed information about what a Health Care Proxy is.
→ http://www.health.state.ny.us/nysdoh/hospital/healthcareproxy/about.htm
→ Information on Health Care Proxy (PDF-81k)
→ Planning In Advance (PDF-43k)

Patient Rights And Responsibilities Every patient at Olean General Hospital is entitled to certain rights and responsibilites upon admission. New York State publishes a booklet that outlines these rights for you in one convenient place. The link below accesses this document at the New York State Department of Health website.
→ Patient Rights Booklet from NYS

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Inpatient Information Packet The attached document contains information presented to inpatients upon admission. It outlines benefits available during your hospital stay, including nutrition, internet access, pastoral care, and ethics. The document is a PDF and requires the free Adobe Acrobat Reader to view.
→ Inpatient Information (PDF-40k)